Ph. D. - Management
Purdue University - 1993

Ph.D. - Management
Purdue University - 1993

MBA
Indian Institute of Management - 1988

B.S. - Mathematics
Pune University, India - 1981

Optimal Rule-Renewal Policies for Diagnostic Expert Systems. With A. Bensoussan, V. Mookerjee, and W.T. Yue. Management Science. Forthcoming. forthcoming - Publication

When Hackers Talk: A Model of Security System Maintenance with Strategic Attackers and Information Dissemination. INFORMS Conference on Information Systems and Technology. Seattle, Washington: November, 2007. 2007 - Publication

Strategic Interaction Between Security and IT Capacity Investments. Workshop on e- Business. Montreal, Canada: December 9, 2007. 2007 - Publication

Maintaining Knowledge-Based Systems Against Adversarial Attacks: A Differential Game Approach. Workshop on Information Technology and Systems. Milwaukee, Wisconsin: December, 2006. 2006 - Publication

Maintaining Diagnostic Knowledge-based Systems: A Control Theoretic Approach. The 15th Workshop on Information Technology and Systems. Las Vegas, Nevada: December 11-14, 2005. (Best Paper Award). 2005 - Publication

Maintaining Enterprise Software Applications. Communications of the ACM. 48. 11. (2005): 75-79. 2005 - Publication

Maintaining Enterprise Software Applications: Operational, Architectural and Organizational Perspectives 2005 - Publication

Optimizing Information Acquisition in Sequential Decision Making under a Budget Constraint. The 15th Workshop on Information Technology and Systems. Las Vegas, Nevada: December 11-14, 2005. 2005 - Publication

An Analytical Approach for the Maintenance of Inter-dependent Software Systems. The 12th Workshop on Information Technology and Systems. Barcelona, Spain: December 15-18, 2002. 2002 - Publication

Sr. Lecturer, ISOM
University of Texas at Dallas [2002–Present]

Director
University of Washington [2000–2001]

Advanced Computing Technologist / IS Architect
The Boeing Company [1996–1999]

Profs Study How to Build a Better Online Forum

Two UT Dallas professors won a best-paper award from the annual Information Systems Society Conference for research aimed at helping companies determine when to offer expert assistance to online forums. Both information systems professors at UT Dallas’ Naveen Jindal School of Management, Dr. Vijay Mookerjee and his wife, Dr. Radha Mookerjee, worked on the paper with Dr. Wael Jabr, a PhD alumnus of the Jindal School who is now at the University of Calgary. The group studied online user forums, which are Internet discussion sites that typically rely on user and volunteer contributions. Their research could help companies manage these forums, where occasional expert input could help resolve tough or time-consuming issues for customers. The group studied hardware and software firms, but their findings have potential for many types of customer online user forums, according to the paper, “An Analysis of the Delay in Customer Support Forums: An Analytical and Empirical Approach.”